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10 New Privacy Settings Every Facebook User Should Know

Via:Allfacebook

Last week Facebook rolled out a new version of their privacy settings to all users. Privacy settings are something that many Facebook users are regularly confused about. With the new settings rolled out, we thought that now would be a great time to update the guide with the latest changes.
 
In this guide we present a thorough overview of the most important privacy settings which includes previous settings that are still relevant as well as new privacy settings that have been added by Facebook. The majority of the old privacy settings are still relevant, however there’s a chance that you may now be sharing much more information with the whole world. Make it through our new Facebook privacy guide and you’re guaranteed to be safe.

1. Understand Your Friend Lists

-Friend Lists Icon-Facebook friend lists are the cornerstone of privacy on Facebook. While you don’t need to take advantage of friend lists, understanding this feature will instantly turn you into a “Facebook power user”. Understand that friend lists can take time to configure so don’t expect to breeze through this step. The concept behind friend lists is simple: it’s a way of organizing your friends into various affiliation groups. If you aren’t clear with our explanation, here’s how Facebook describes friend lists:

Friend Lists provide organized groupings of your friends on Facebook. For example, you can create a Friend List for your friends that meet for weekly book club meetings. You can filter your view of each list’s stream of activity separately on the home page. Friend Lists are easy to manage and allow you to send messages and invites to these groups of people all at once.

As I previously wrote, there are a few key things to understand about friend lists:

  • You can add each friend to more than one Friend List
  • Friend Lists should be used like “tags” as used elsewhere around the web
  • Friend Lists can have specific privacy policies applied to them

The most common lists that many privacy experts will refer to are “Friends”, “Family”, and “Professional” however there’s a limitless combination of lists that you can create. Truthfully, it doesn’t matter how many friend lists you create, although I prefer to simplify things as much as possible. The key thing to understand is that your friends’ privacy settings will always default to the most restrictive friend list they’ve been placed in.

For example, let’s say your friend John is someone you met at work but continue to hang out with outside of work. You may have placed them in your “Work Contacts” Friend List and your “Local Friends” Friend List. If your “Work Contacts” cannot see photos you’ve been tagged in and your “Local Friends” can, John will not be able to see photos you’ve been tagged in.

You can configure your Friend Lists by visiting the friends area of your Facebook.

2. Remove Yourself From Facebook Search Results

-Facebook Search Listing-

My mom is a teacher and one of the first things she asked me when she joined Facebook is how she could make sure her students couldn’t see that she was on the site. Understandably my mom doesn’t want her middle school students to know what she’s up to in her personal life. There are numerous reasons that individuals don’t want their information to show up in search results on Facebook, and it’s simple to turn off your public visibility.

Within the new search privacy settings page, Facebook has made things extremely straight forward. There are now two settings: one for those people who can find you when searching on Facebook, and one for those searching within search engines (which the next section describes). In order to prevent others from finding you in Facebook’s search results, it’s two quick steps:

  1. Visit your search privacy settings page.
  2. Click on “Edit Settings” and enter your password.
  3. Next to “Facebook Search Results” select the “Only Friends” privacy setting.

Strangely enough, Facebook doesn’t require you to click on “Save Changes” anymore, however these new settings should now be set.

-Facebook Search Visibility-

3. Remove Yourself From Google

-Public Search Listing Screenshot-

Facebook continues to receive A TON of traffic from displaying user profiles in search engines. Not all of your profile is displayed though. As was the case in our previous Facebook Privacy guide, the information displayed in the search profile is limited to: your profile picture, a list of your friends, and a list of up to approximately 20 Facebook Pages that you have become a fan of.

As many users have found out, your friend information is available in your public listings. To block that information from being publicly accessible you can remove yourself from Google’s index and other search engines. Some people enjoy having their information displayed in search engines, as it makes them easy to find. For those that prefer to err on the side of privacy though, it’s often a good idea to remove yourself from the search engines.

To remove yourself from the search engines, visit the search privacy settings page and simply uncheck the box next to “Public Search Results” which says “Allow Indexing”. You’ll need to wait for Google and other search engines to remove your information from their cache, so don’t be surprised if you still show up in the search engines for a few weeks.

-Public Search Disable Screenshot-

4. Avoid The Infamous Photo Tag Mistake

-Drunk Tag Photo-

Many users are getting smarter about their privacy settings, however I continue to hear horror stories of users who have their relationships damaged as a result of photos they’ve been tagged in. More than just having their relationships damaged, some users get fired as a result of photos they’ve been tagged in. There are a number of ways to work around this problem. One of the ways is described later in this guide, however there is an extremely easy way to avoid having compromising photos show up to friends.

Head over to the profile privacy settings page and go to the section which says “Photos and Videos of Me”. Then click on the drop down selector, and click on the “Custom” option. You can then select “Only Me” as displayed in the image below. Keep in mind that this will block all people from seeing any images or videos that you’ve been tagged in. Many users want their friends to see photos they’ve been tagged in though.

So how do you work around this issue without putting your job or relationships at risk? The best way is to take advantage of the friend lists that you previously created (in the first setting) and limit specific people from seeing the images and videos you’ve been tagged in. For example, it’s probably not the best idea to have your professional contacts see the images you’ve been tagged in. If you have a professional list, you can simply enter that friend list under “Hide this from” in the custom privacy dialog box which is shown below.

-Only Me Tagged-

5. Protect Your Albums

One of the greatest risks on Facebook is that you get tagged in a compromising photo. However it’s important to consider who you really want to have viewing your photo albums. Given Facebook’s custom privacy settings you are able to get as granular as you’d like with the visibility of each album. Thanks to the new publisher privacy settings, you can even get granular with every photo that you post if you really want to have complete control.

What privacy settings you choose for your albums is completely up to you, but if you do want to limit access to your albums, I recommend visiting the photos privacy settings page and limiting the access of each of your albums to “Only Friends” at the least. Unless you are a professional photographer, there probably isn’t much of a reason for making your albums visible so that the whole world can see them.

-Album Privacy New-

6. Avoid The Post-Breakup Facebook Effect

-Relationship Status Change Icon-

 

Strangely enough, there is a new mating ritual which has evolved on Facebook and often relationship status changes are part of that process. Often times after a female changes her relationship status to “Single”, a whole slew of new “potential suitors” start commenting on the relationship status change and write posts on her wall. Honestly, I see nothing wrong with this process and find it quite entertaining, however it probably is something that you don’t want all of your contacts to know about, especially your professional contacts.

While I’ve chosen to avoid relationship statuses altogether, some users still want to have them displayed. While many people like to let the world know that they are in a relationship, you can avoid having a relationship status change becoming the talk of the town. While Facebook has now removed the feature which lets users control which actions generate news feed stories, you can still protect the visibility of your relationship status.

Simply go to your profile privacy settings page and change the “Family and Relationship” setting to “Only Me”. While it would be great to make that information public, it’s currently impossible to control whether or not a relationship status change creates a news feed story. As such, I believe it’s better to play things safe and block users from seeing your relationship status.

-Private Relationship Status-

7. Control What Information Applications Can Access

-Application Sharing Visibility-The risk of having applications publish stories without your approval, which we covered in the last Facebook privacy guide, is being eliminated completely. However it’s important to understand what information applications can access. As Facebook writes, when you visit applications, they “may access any information you have made visible to Everyone as well as your publicly available information.” Publicly available information “includes your Name, Profile Picture, Gender, Current City, Networks, Friend List, and Pages.”

The more restrictive you make your profile settings, the less information that’s available to applications. While applications must follow your existing privacy settings, your friends can also share information about you within applications. An example would be a greeting card application which uses your birthday to prompt your friend to send a card. Facebook allows users to control the types of information that applications can access when your friends use an application that you have not previously installed.

You can control that information (as pictured to the right) by visiting this page.

8. Make Contact Information Private

I personally use Facebook for professional and personal use and it can frequently become overwhelming. That’s why I’ve taken the time to outline these ten privacy protection steps. Once I began approving friend requests from people that I hadn’t built strong relationships with, I immediately limited the visibility of my contact information so that only close friends could view things like my email and phone number.

If you post any of your personally identifiable information (phone number, email, or address) on your profile, it makes sense to limit who can see it. There are two ways to limit who can see your contact information. The first is to visit the contact privacy settings page. From there you can customize the contact settings as much as you’d like. As I previously wrote, for each contact item that you have in your profile, you should set custom privacy settings so that contacts who you aren’t close to don’t have access to your email and phone number.

-Contact Settings Customization Screenshot-

The second way to customize your contact privacy settings is directly from your profile. Click on the “Info” tab in your profile and scroll down to the contact information section. Once you mouse over the contact area, you’ll have the option of editing the content. If you click on “Edit” you will notice little lock icons next to each piece of information (as pictured below). If you click on the lock you will be prompted with a box which says “Who can see this?” from which you can completely customize who your information is visible to.

-Edit Contact Information Screenshot-

9. Avoid Embarrassing Wall Posts

While you may have enjoyed getting wasted with your friends at the holiday party last night, it’s probably not something that you want everybody to know about. Your friends may not use Facebook for connecting with professional contacts, and as a result they don’t think twice about casually posting something that should be kept more private. As such, it makes sense to control what’s visible to others. There are two places where you can configure your wall privacy settings: directly from your profile page and from the profile privacy page.

In order to edit the privacy settings from your profile page, click on the “Options” link directly under the publisher. The image below shows how to control your settings in three easy steps. The most dramatic modification that you can make is unchecking the box which says “Friends may post to my wall”. Most users want to be able to communicate via the wall so disabling this functionality will prevent anyone from communicating publicly with you.

If you don’t want to take the most extreme step by blocking users from writing on your wall, you can customize who can view wall posts made by your friends by clicking on the drop down directly next to “Who can see posts made by my friends?” I recommend preventing all professional contacts from being able to view posts made by your friends.

-Edit Wall Privacy Settings-

10. Keep Friendships Private

-Friends Box-Yes, I understand that you want the whole world to know that you are popular and have lots of friends! However, not all users want everybody knowing who their friends are and there are clear justifications for blocking others from seeing your Facebook friends. I’ve had a number of individuals visit my profile and then selectively pick off friends that are relevant to them for marketing purposes, or other reasons.

Voyeurism is a key component of Facebook and one of the most frequent activities of users is to browse through other users’ friends. Whatever the reason is, just know that users are doing it. While your friendships can show up in search engines, we’ve already highlighted how to make your profile invisible to search engines in number 3 above. If you want to take things one step further and prevent others from viewing your friends, you can follow these steps:

  1. Go to your profile page
  2. Click on the pencil icon in the top right corner of your “Friends” box
  3. Uncheck the box which says “Show my friends on my profile”

Now you’ve successfully hidden others from viewing your friends. Keep in mind that your friends list is accessible to any Facebook applications you use. It’s also possible for users to view your friends list if they have access to your username (Mark Zuckerberg’s friends list for example). My guess is that Facebook will eventually provide functionality to block users from seeing your friends completely.

Understand The New Privacy Settings

The New Publisher Settings

Yes, last night’s holiday party was a lot of fun but when you post on your friends walls (or your own) you can limit the visibility to just your friends. Configuring your privacy settings effectively is important, but even more important is the ability to use Facebook’s features in a way which avoids any negative repercussions. One of the most important features to roll out with the new privacy settings is the ability to publish content which is only visible to specific friends.

Rather than posting a status update that everybody can view, limit those friends who can access your information. The new content visibility settings are as follows: Everyone, Friends and Networks, Friends of Friends, Only Friends, and Customize. Understanding the new publisher settings is key to protecting your privacy on Facebook.

Note that the image below doesn’t include “Friends and Networks” as not all users have this option. You must be a member of a university or professional network in order to see the “Friends and Networks” setting.

-Publishing Privacy Screenshot-

Everyone Literally Means Everyone In The World

Yes, when you select “Everyone” on content that you publish, anybody on the internet will be able to view that content. When Facebook released the new privacy transition tool, the purpose was to get you to share more information with Facebook users, primarily the status updates and links that you are posting. If you are like most users, then you probably just accepted Facebook’s recommendations without thinking about it (if you didn’t accept, congratulations as you clearly understand Facebook privacy). The result of blindly going through the new privacy transition tool is that your status updates and other information is now publicly accessible by everyone on the internet.

If you don’t mind having your content published to everyone in the world by default, then you don’t need to worry about changing anything. I have a feeling that most users don’t prefer to have all their information publicly shared by default however. Instead, users want complete control over their privacy and they want to start their Facebook experience in a protected environment. While it’s possible to debate Facebook’s privacy philosophy, reading through this guide should help ensure that you continue to feel protected while using Facebook.

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Update
We’ve also included a video below to help you understand Facebook’s new privacy settings.

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Posted 4 days ago

Suze Orman Advises Mark Zuckerberg Against Buying Twitter

Twitter may be valued at $1.4 billion, but it’s definitely not a smart buy in Suze Orman’s opinion. Well, that is if you’re Mark Z., a 25-year-old degreeless professional with $300 million in liquid assets, $4 billion in Facebook stock, $2,500 in monthly expenses and no debt.

In her latest “Can I Afford It” segment, Orman strongly advises Mark Z. — an obvious reference to Facebook founder Mark Zuckerberg — against buying Twitter. She exclaims, “You want to spend $1.5 billion on Twitter, do I have that right? … Why do you need to buy it … you know Twitter, you can get it for free.”

Of course, the video is all in jest and first aired at last night’s Shorty Awards in New York. Orman, who happened to be nominated for a Shorty Award in the finance category, agreed to film the spoof video when approached by producers. The end result is a slice of comedic genius at the expense of Twitter, Facebook, Foursquare and even Chatroulette.

Check out the clever and entertaining mock segment below:

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Filed under  //  facebook   internet   news   social networking   technology   twitter  
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Posted 6 days ago

Google Buzz Has Completely Changed the Game: Here’s How

http://mashable.com/wp-content/uploads/2010/02/buzz-logos-260.jpgGoogle  may have finally figured out social media, even if there have been some major slip-ups in the way. The implications of that realization could dramatically change social media as a tool and as an industry.

On Tuesday, February 9th, Google launched Buzz for Gmail, a service for sharing thoughts, multimedia, and your social media feeds with your friends utilizing Gmail as the conduit. The result: over 160,000 Google Buzz posts and comments per hour.

It’s becoming increasingly clear that Google didn’t launch a small addition to Gmail — no, it has dropped a nuclear bomb whose fallout will permanently alter the social media landscape.

Why? Why has it grown so rapidly? Why has it riled up such strong emotions on both sides? Are the privacy issues going to permanently damage Google? And most of all, what does Google Buzz mean for Twitter, Facebook, and the rest of the social media world?


Google Buzz’s Skyrocketing Usage


While it’s still very early into Buzz’s life cycle, initial indications show that Google has a hit on its hands. Linking Buzz to Gmail’s millions of users has clearly brought people into the company’s new social domain.

Google has only released two numbers so far: there have been over 9 million posts and comments in about 56 hours, amounting to around 160,000 posts and comments per hour. That’s even more impressive if you consider the fact that most users didn’t get Buzz until Wednesday the 10th.

The other number: over 200 mobile check-ins per minute, nearly 300,000 mobile check-ins per day.

Those numbers are simply stellar.


Why Have Users Embraced Buzz?


It’s a question that has both simple and complex answers: why has Google Buzz taken off as a service (thus far) in ways that Orkut, Google Friend Connect, and Google’s other attempts at social media did not?

Let’s start with the most obvious one, and one I think was a brilliant move, despite the privacy issues: it’s wired directly into Gmail. With a flip of a switch, Buzz gained tens of millions of users. With the Buzz tab just directly under “Inbox,” the service creating its own unread count, and Buzz emails flooding inboxes, how could people not try it out?

 

Here are some of the responses that really sum up Buzz’s popularity:

- Adrian Eden: Ease of use and simple interface

- Eyal Herlin – it just works for me. i like the zero effort setup and the making of connections easy

- Sheldon Steiger – #1? It’s embedded into Gmail. After that, it seems to be exposing me to people and subjects that were not readily visible in the other networks.

- Roy Ruhling – On a scale of 1-10 for “socialness” of social networks Twitter is about a 3, Facebook is about a 4 and Buzz is about a 9. It honestly and truly connects people from all over the world instantaneously

- Daniel L – The main reason buzz is growing so quickly is because it is easily accessible to Gmail’s large and already established user base. Normally, Gmail is the one site i always have open because it has my calendar, my to do list, and my chat all in one window. Because of this, i always see when i have new Buzz, and i will tend to check it and respond. This is the #1 reason i use it — convenience.

Summary: Easy to use, accessible, convenient, closer social circle, moves in real-time, engaging…

Google’s got a monster on its hands.


Addressing the Privacy Issue



One of the obstacles to Google Buzz’s growth — and a major point of criticism — has been the privacy issue. Since it’s linked directly into Gmail, people can figure out your email address. Since it auto-followed your most emailed friends, people could figure out your email habits.

All of these issues are legitimate, but here’s the thing: Google is responding with lightning speed. Yesterday the search giant made some serious privacy tweaks, making auto-follow into auto-suggest and giving you the ability to completely kill Buzz if you so choose.

In a few months, few will remember these privacy snafus. Just as people have forgotten about the Facebook News Feed fiasco and other Facebook disasters, people will forgive and forget about Buzz’s initial privacy concerns.

In that sense, Google will get the best of both worlds: it has seeded Google Buzz with people and content via the auto-follow and automatic opt-in features, but it won’t feel the heat for privacy issues due to the recent changes to both. It may have been unintended, but it was savvy.


The Potential Impact on Twitter and Facebook


Now that we’ve established that Google Buzz is growing and isn’t likely to go anywhere anytime soon, it’s time to look towards what will happen next.

If Google Buzz is here to stay, what does that mean for the two kingpins of social media, Twitter and Facebook?

If you don’t think both companies haven’t had constant meetings over the potential impact of Buzz, then you are kidding yourselves. There’s no way both companies don’t have people analyzing scenarios and Google’s plan for its social media wunderkind.

To analyze the potential impact of Buzz on both services, lets look at the key questions for Twitter and Facebook, and some possible answers:

Q: Will Buzz Kill either Facebook or Twitter?
A: No. There’s probably nothing that could kill either service. The user bases are too large and passionate for that to happen.

Q: Could Buzz slow down the growth of Fb/Twitter?
A: Absolutely. Imagine that 15 million people are spending 15 more minutes in their Gmail inbox because of Buzz, whether that’s browsing what their friends are saying or creating their own posts. There are only 24 hours in a day, so that time has to be taken from somewhere.

Yes, part of that time is being taken away from tweeting and facebooking. Even if it just means one less status update per person per day, that adds up to millions of updates lost to Buzz.

The effect could be a lot worse. We just can’t know yet.

Q: Could Buzz become bigger than Twitter?
A: It already is:


While we can’t pinpoint an exact number, Twitter has probably around 18-25 million users worldwide. Heck, let’s say there are 30 million to be generous. Gmail has over 38 million uniques in the U.S., and that was back in September 2009. Worldwide, that number is simply larger.

Yes, there are far more tweets than comments/posts on Buzz right now, but beating those engagement numbers isn’t out of the question for Buzz.

Q: Could advertisers and brands switch some of their dollars and focus from Facebook and Twitter to Buzz?
A: With millions of people using Buzz, how could they not?

Buzz is already taking a chunk out of Twitter, Facebook, and other social media services. That’ll only grow as brands and advertisers better understand what they can do with Buzz and its millions of users. Buzz is equivalent to throwing a giant super magnet into a room filled with nails.


Predicting How Google Buzz Will Play Out


Google Buzz has landed, and its impact is already changing the landscape. Gmail integration, real-time commenting, ease of use, and a new base of users that might not have been as socially engaged are now part of the Buzz universe.

Not only can you expect Facebook and Twitter to respond with their own features and partnerships, but you can expect developers to shift their focus as well. Remember last year when there was a Twitter app gold rush? I do — as the service skyrocketed, countless developers embraced Twitter’s API and built amazing apps on top of it. Facebook had the same experience when its platform first launched.

Now it’s Google’s turn. Buzz is an open platform, meaning that developers will soon be able to create new apps for Buzz — everything from iPhone apps to analytical services will be built on top of it.

Now if Google wanted to really shake up the developer ecosystem, it could offer ad revenue share for Buzz apps and its own app store. Gmail advertising is already well developed, and if you haven’t noticed yet, Buzz already has Google ads being placed against it. Offering apps the ability to quickly and easily monetize within Google Buzz could really take away from development resources being placed towards Twitter, Facebook, and mobile platforms.

If Buzz can keep up the momentum, everyone from publishers (like ourselves) to developers to Fortune 500 companies will have to pay attention to the conversations happening on Buzz. If this thing can drive traffic or put a big brand on its toes because of a buzz that goes viral, then there’s no telling how far it will go. Oh, and Google’s only just begun with this thing — more killer features are in its immediate future.

The social media landscape has been permanently altered. To ignore Buzz would be a costly mistake, because Google has finally created the definition of a game-changer.

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Posted 24 days ago

Google's Gmail to try to challenge Facebook

Google is feeling the heat from red-hot social network Facebook.

The search giant is upgrading its Gmail program to add social-media tools similar to those found on Facebook. Google will incorporate photo and video sharing within the Gmail application, along with a new tool for status updates. Google will hold a press conference at its Mountain View, Calif., headquarters today to show off the new features.

Google is still far and away the No. 1 most-visited website, with 173 million U.S. visitors in December, according to measurement service ComScore Media Metrix, up 16% from the previous December. But Facebook is close behind.

Facebook was the fourth-most-visited site in December, with 111.8 million visitors, up 105% from the prior year.

"If Google can get you to do more things in Gmail, they can sell more ads, because you've spent more time there," says Danny Sullivan, editor of the Search Engine Land blog.

That Google would feel the heat from Facebook makes sense. Many former Google executives now work at Facebook, including Chief Operating Officer Sheryl Sandberg, who at Google helped build the lucrative AdWords pay-per-click ad program. Facebook has a similar pay-per-click program now.

Facebook invites members to share photos, videos and status updates on their personalized home pages. Advertisers reach out there with ads that are targeted by age, gender, location and more.

Wedding photographers, for instance, can reach out to women in a specific ZIP code who are engaged to be married.

"Initially, Google misunderstood social media and its significance," says Greg Sterling, an analyst at Sterling Market Intelligence. "They've got the religion now and have been trying ever since to add more social utility. Social is how the Web has evolved."

Yet he thinks that bringing social tools to Gmail doesn't make sense. "Gmail is a good product as it is. I'm not sure these tools add anything except to make it more bloated."

Google recently added a new social search feature that can in part show you "results from people in your social circle."

In order to participate, Google users first must fill out profile information, similar to Facebook, which lists interests, contacts and friends. Sullivan says few have participated because, unlike Facebook, it's not mandatory.

In the end, no matter how big Facebook eventually becomes, Sterling says it will "never take away" Google's core business: search.

 

"It could shave off a little search volume and might take some ads away from Google, but the end result will be small," he says.

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Posted 1 month ago

Want to Make Money on Twitter? Take a Look at How Dell Does It

http://cdn.mashable.com/wp-content/uploads/2010/01/dollar.jpgDell is a shining example of a brand that has managed to turn their Twitter presence into both a customer service and sales outlet. Dell may be a big corporation, but the story behind the $6.5 million they’ve raised from their Twitter presence is one that shines a light on a road to success that any company, regardless of size, can learn from and emulate.

I asked Dell’s Senior Manager for Corporate Affairs, Richard Binhammer — otherwise known as RichardatDell — to elaborate on Dell’s Twitter success. The following are principles extracted from that email interview.


1. The Right Motivation is Key

dell tweet

If you’re simply motivated to make money from Twitter, your heart is in the wrong place. Dell’s strategy is to turn Twitter into an opportunity to build better relationships with customers, which ultimately leads to stronger sales.

According to Binhammer, Dell didn’t initially approach Twitter with dollar signs in their minds, but instead as a listening outpost. “Dell first heard about Twitter at SXSW a few years back and got excited about the listening aspect of Twitter,” he said.

The businesses side of listening was an unintended but welcome bonus to their effective presence on Twitter.

“Dell’s goal has always been to be an online leader and connect with customers wherever they are. It starts with listening and connecting with customers across the Web. This has proven to be invaluable to our business through the years. We see social media connections as a means to further strengthen those direct customer relationships. The added revenue has been a welcome addition to being where our customers are and connecting with them.”


2. Approach Twitter With a Multifaceted Strategy

dell tweet

Dell’s Twitter presence isn’t limited to a single account or purpose. Instead Dell takes a multifaceted approach to Twitter and attempts to serve niche customer communities and interests all over the world.

If you’re just looking for deals, they’ve got an account for that (@DellOutlet), if you just want breaking news there’s an account for that too (@Direct2Dell), and the list goes on.

In Binhammer’s own words, this is how Dell approaches Twitter:

- Direct connections between Dell and customers – listen, learn and engage in direct connections with customers (There are ~ 100 Dell employees using Twitter to connect with customers).

- Subscribe to Dell info – customers can subscribe and get Dell news from our blogs/Ideastorm Twitter.

- Dell offers from businesses – some of our businesses, notably Dell Outlet, publish their latest offers on Twitter.

- More about Dell businesses on Twitter: http://www.dell.com/twitter Here you will see various Dell business accounts such as: Small Business, Dell Canada, UK, Korea, Brazil, Mexico, Dell Home Sales, Australia, Japan, China, New Zealand, DellOutletIreland and UK and more

If anything, Dell’s all-hands-on-deck approach to Twitter, demonstrates that you need to serve your customers how they want to be served.

For small businesses in particular, Binhammer recommends that you “Make it easy for your customer to talk to you. Do simple things to thank your customers for their business. Ask them for suggestions. Go where your customers congregate, whether it be Facebook or Twitter or elsewhere, and participate in those conversations. Also, listen to your customers in the blogosphere. What they have to say is vitally important to your business.”


3. Don’t Be a Spammer

no spam imageThis may seem obvious, but you’d be surprised by how many small and big businesses alike use Twitter as a one-way marketing channel with overly promotional tweets.

Spamming your customers on Twitter is a surefire way to get unfollowed and immediately ignored. Of course promoting sales and products is encouraged, but do so in a way that your customers can be receptive to. If you need help defining what that looks like, just ask your followers on Twitter for input.

Dell’s approach, as iterated above, is to serve customers’ interests. The dedicated Twitter account for deals means that they can promote Dell deals to only those customers who have opted in to the purely promotional tweets.

Binhammer advises, “Be yourself and avoid spamming. Making genuine, direct connections with your customers in meaningful ways can only help you deliver what customers want at the end of the day.”

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Filed under  //  dell   social networking   technology   twitter  
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Posted 1 month ago

HOW TO: Create Custom Backgrounds for Twitter, YouTube, & MySpace

 

If you’re using your social media profiles to promote your personal brand or business, chances are that pre-made themes and watermarked templates just won’t cut it. You need a custom design to make your profile stand apart from the rest and convey important information about who you are.

Some of our favorite social networks afford us this customization, but there are a few tricks that may save you some time and frustration when creating a custom profile background. While none of these can replace the eye of a great graphic designer, they should help you get a sense of the layout you’re after.


Choose an Image Editor

To start, you’ll need an image editor. Photoshop is probably best suited for the task, but there are plenty of free alternatives on the web.

Gimp is a free, open source image editing and compositing tool that has many of the layering and filtering abilities of Photoshop.

gimp image

Aviary’s Phoenix is another great free tool that is entirely web based. You can edit and layer images in a Photoshop-like environment right in your web browser, then save the finished product to your desktop.

aviary image

Photoshop.com also offers a free, “lite,” web-based version of the popular editor.

photoshop image

Once you’ve chosen your tool, it’s time to get to work.


Twitter

A great Twitter background makes an impression on potential followers. It should communicate who you are and what people should expect from your tweets. Here are some examples of great Twitter backgrounds:

Dimensions: The column that contains your tweets and profile information will always take up about 760 pixels of screen real estate. What’s left for the background will be determined by the user’s monitor. Everyone viewing your profile will see it a little differently, depending on the resolution of their screen. A safe bet to ensure that your background will not be cut off or tiled at most resolutions is a 1680 x 1200 pixel image. The image resolution should be web standard 72 dpi.

Maximum File Size: 800 KB

Layout: Accounting for the 760 pixel center column, the space left over on either side will depend on the visitor’s resolution. The space at the top for the Twitter logo will remain constant at about 65 pixels, and a good rule of thumb is to leave about 200 pixels at the left for your design. This will accommodate most monitor resolutions.

Twitter aligns the background image to the top left, so it is important to focus your main content in that area as shown. The further to the left an element appears, the least likely it will be cut off on a low resolution monitor.

There are a few tools that may help you determine what your layout will look like at different resolutions. To quickly determine your own resolutions as a reference point, jump over to whatismyscreenresolution.com.

For FireFox users, the Web Developer add-on will resize your browser to fit common monitor resolutions so you can see what your layout might look like for other users.

Screen-resolution.com is also a handy tool for popping URLs into resolution-specific browers windows.

Design Tip: Don’t clutter your background with too much information. Because URLs are not clickable in a background, this space is better suited for logos, photos, or other clean graphic elements that express who you are. If you’re encouraging people to connect with you outside of Twitter, make sure the one URL in your profile links to your contact information.

Also, be sure to choose text and link colors that compliment your background.

How To Add It:


YouTube

A branded YouTube channel is a great way to identify yourself to viewers when they land on your video pages. Here are some examples of great YouTube channel designs:

Dimensions: YouTube channel backgrounds work similarly to Twitter backgrounds in that they must account for the fixed width of the channel content. The area that displays your videos and profile information is 960 pixels wide. Note that the top area that displays the YouTube logo and search is not taken into account with regard to your background. Your background image will begin below the white YouTube bar, so all content should be started near the top of your image.

Like Twitter, screen real estate depends on monitor resolution. A good image size to work with is 2000 x 2200 pixels total.

Maximum File Size: 256 KB

Layout: It is important to understand that YouTube will center your background image behind your channel content. This means that your important image content should appear just to the left and right of the 960 pixel center column. It also means that people with large or widescreen monitors will see much more of your image stretching out to the right and left of their screen. This is why it’s good to use a very wide image (2000 pixels, in this example).

Whereas your Twitter background should be focused as far to the left as possible, the content in your YouTube background should be as close to the central 960 pixel column as possible without going behind it. Again, test different resolutions with the tools above to see where viewers might be cropping your image and adjust accordingly to account for variation.

Design Tip: Because widescreen monitors may view much more of your image on the left and right, it may be useful to incorporate a fade to a solid color on each end. Then, make the page background that same color to avoid an unsightly “break” in the design.

Also, be sure to implement complimentary box and text colors.

How To Add It:


MySpace

Though MySpace has fallen out of vogue in recent years, it is still a viable platform for younger users and a destination for many bands and music sharers.

If you’re looking to make a statement with your MySpace page, a well-tailored background could do the trick.

Here are some impressive ones:

Dimensions: MySpace’s “Profile 2.0″ customization is actually very flexible and allows a few options. You can change your content size between 960 pixels, 750 pixels, or 100% (which wipes out the background entirely). Decide which layout you like best and build your background to match. The full size should account for large monitors, so something in the neighborhood of 2000 x 2200 pixels should work here as well.

Maximum File Size: Any, but best to keep it under 500K for quick load times.

File hosting: Unlike Twitter and YouTube, Myspace will not host your background file, but simply reference it from a URL. If you don’t own web space, there are plenty of places you can host an image for free, including PhotoBucket and ImageShack. Upload your image to one of these sites and paste the image URL into MySpace’s layout editor.

Layout: Again, MySpace is surprisingly flexible, and the advanced layout editor allows you to align your background against any quadrant of the screen, or center it. It’s up to you how you want to approach the layout. Simply account for your content column (750 or 960 pixels) and design around it. Then position your image accordingly. The best designs fit their graphic elements snugly against the content column so that they’ll be visible at any resolution.

How To Add It:


Others

The two other big dogs of social networking, Facebook and LinkedIn, don’t offer background customization options. While this may be a disappointment to some, many would argue that the clean, uniform look of these sites has contributed to their success.

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Posted 1 month ago

Facebook Founder on Privacy: Public is the New “Social Norm”

http://mashable.com/wp-content/uploads/2010/01/zuckerbergprivacy.pngFacebook founder Mark Zuckerberg claims that if Facebook was starting out now, sharing with everybody would be the starting point, rather than with a small group of friends. Is this more about reflecting social norms or changing them to help Facebook compete with Twitter?

The statement, made during a livestream of the Crunchies awards, hits on a hot button issue for Facebook: it recently notified users of privacy changes via a pop-up notification. While the message claimed that Facebook was displaying the message to give users more privacy controls, blindly clicking “next” was a way to make much of your data public. And in fact, some data like the Friends List has become more public without any settings changes by users.


Zuckerberg: Sharing is the “Social Norm”


Zuckerberg’s statement to interviewer Michael Arrington avoids any major “gotcha” quotes, subtly implying that Facebook’s move is a reaction to societal changes but carefully avoiding any mention of Twitter’s  role in those changes. The full quote, picked up in a very well-written post by Marshall Kirkpatrick this weekend, emphasizes “social norms” and “evolution”:

When I got started in my dorm room at Harvard, the question a lot of people asked was ‘why would I want to put any information on the Internet at all? Why would I want to have a website?’

And then in the last 5 or 6 years, blogging has taken off in a huge way and all these different services that have people sharing all this information. People have really gotten comfortable not only sharing more information and different kinds, but more openly and with more people. That social norm is just something that has evolved over time.

We view it as our role in the system to constantly be innovating and be updating what our system is to reflect what the current social norms are.

A lot of companies would be trapped by the conventions and their legacies of what they’ve built, doing a privacy change – doing a privacy change for 350 million users is not the kind of thing that a lot of companies would do. But we viewed that as a really important thing, to always keep a beginner’s mind and what would we do if we were starting the company now and we decided that these would be the social norms now and we just went for it.


Change was Inevitable


Critics of Facebook’s move will probably find support: Facebook’s user base is notoriously resistive to change, and yet nearly every major change, with the exception of the failed Beacon project, has seen a huge surge in popularity for the company. Facebook users were certainly opposed to its expansion beyond colleges, but it’s hard to argue that the service has become less useful as a result.

So now Facebook is becoming a catalyst of social change, a transition that’s likely to be somewhat painful for all of us. Twitter dramatically lowered the barriers to content creation, and thus sharing our day-to-day lives became effortless. But it was Facebook that took the trend mainstream, affecting 300 million+ people worldwide.

My take: Zuck is right, the change was inevitable. If Facebook hadn’t pushed this forward, Google would have inevitably made our lives more public in its quest to make all the world’s information accessible (yes, that includes information about individuals). And if not Google, then Twitter … the trend started there and Twitter’s growth would have gradually defined the standard in sharing.

Public sharing as the default was unavoidable, but Facebook has pushed the trend forward faster than any of us might have expected. It’s a concept that will take some getting used to.

via:mashable

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Posted 2 months ago

Facebook? Social networker could ignite IPO market in 2010

The pipeline of initial public offerings for 2010 looks promising as private equity firms look to cash in on their investments after coming back to the nearly defunct market in the fall.

Online networking companies may take center stage. So far, the company generating the most buzz hasn't even filed for an IPO: social networking site Facebook, which has many betting its creation of a dual-class stock structure in November is a precursor to going public.

IPO market trackers say other popular online networking companies could soon offer shares to the public. Micro-blogging site Twitter and business networking site LinkedIn will likely follow if Facebook is well received. Restaurant review site Yelp and Internet telephone service Skype, which was sold by eBay to a group of private investors in November, could also join the line.

"Once Facebook makes that move, it will literally be pandemonium," said Scott Sweet, senior managing partner at IPO research firm IPO Boutique. "It will clear the way for everyone else."

As recently as six months ago, there was little excitement in the IPO market after it dried up as the economy worsened. But a flurry of debuts came in the second half of 2009 as confidence in stock markets grew.

In the last year, companies raised about $100 billion globally, and $22 billion in the U.S., through initial public offerings of common stock. The amount raised in the U.S. is about equal to the 2008 total, but that year, the majority of the money came from the $18 billion offering of credit card processor Visa. Both years combined still don't add up to the $59.7 billion collected in 2007.

In addition to the activity expected in the online networking universe, analysts predict that next year will bring a surge in filings as the economy strengthens and private equity firms invested in various companies continue to look for a profitable exit from their investments through an IPO or sale. There are already 95 companies in the IPO pipeline so far, compared with 63 public offerings this year. That's still less than a quarter of the 272 that went public in 2007.

"There's quite an appetite right now for profitable companies, and there are enough coming up that are interesting and have positive cash flow and top-line revenue growth," said Francis Gaskins of IPOdesktop.com. "The window is wide open for what I expect is a backlog of private equity deals that want to get out."

Technology companies planning IPOs are getting the most attention, including Calix Networks, which provides communications systems and software; semiconductor company Telegent Systems; Newegg.com, an online-only retailer that sells computer hardware, software and consumer electronics; and online marketing company QuinStreet.

"There are many well-founded, impressive names out there," Sweet said. "Especially considering how active the past few months have been with the best performances coming from technology companies, I do believe venture capital firms will make a grand entrance back to the market on their credibility."

Also driving the IPO market are deals from Asia, which is enjoying stronger economy and a resurgence in investment. Companies there have clean balance sheets and earnings that are stronger than many debt-heavy U.S. firms. Offerings on exchanges in Hong Kong and mainland China have raised about twice as much as U.S. IPOs in 2009.

In the U.S., the top three performers in 2009 were out of China: water-treatment equipment maker Duoyuan Global Water, online gaming company Changyou.com and Lihua International, which makes magnet wire and fine copper for use in electronics. All have at least doubled from their offering price.

Specialty chemicals maker Chemspec International and clinical stage biotechnology company Omeros earned the dubious distinction of biggest losers among 2009 IPOs, each having fallen about 27% from their offering price. Chemspec, which went public in June, lowered its fiscal 2009 outlook due to low global demand. Omeros fell as it received no Food and Drug Administration approvals.

Among the biggest disappointments of 2009 was Rosetta Stone, which debuted in April rising nearly 40% on its first trading day. The seller of language learning software canceled a secondary public stock offering in August, and in November said its U.S. consumer business was showing signs of weakness. The stock is down about 4% from its offering price.

How well a company did this year seemed to mostly depend on timing and profitability, Gaskins said. Looking forward, there aren't any oil and gas companies in a position to list, he said, though there may be a few spinoffs of those that have already gone public. Meanwhile, the solar sector isn't expected to shine in the IPO market next year as supply exceeds demand.

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Posted 2 months ago

Drew Carey Ups the Ante in the LIVESTRONG Campaign

http://mashable.com/wp-content/uploads/2009/12/drewcarey-new-rule-260.jpgWe’ve been following the Drew for Sale Twitter name auction, in which Drew Olanoff’s #BlameDrewsCancer campaign found an innovative new way to raise money for the LIVESTRONG foundation.

TV’s Drew Carey has been continually upping his bid to secure the coveted @drew Twitter name, first pledging $25k and shortly thereafter upping it to $100k if he received 100,000 followers at his current @drewfromTV account by November 9. When the campaign began to spread like wildfire and that limit seemed easily achievable, Carey upped the ante yet again, pledging $1 million to LIVESTRONG if he could reach as many Twitter followers by the end of 2009, with the total donation to be “pro-rated” at a dollar per follower by year’s end.

As if that weren’t enough, the latest in the series of upped pledges basically seals a $1 million contribution to the LIVESTRONG foundation for its cancer-fighting work. Carey now promises to donate that amount once the combined total of both his and Livestrong’s Twitter accounts reaches 1 million followers, regardless of the date. In other words, you can follow either @DrewfromTV or @Livestrong and ensure a $1 donation to LIVESTRONG once the total followers reach a million. The faster news spreads and supporters sign on to follow either account, the quicker the $1 million donation goal will be reached.

We’ve seen a lot of social media campaigns for charity and there’s no shortage of ways to do good on Twitter, but the #BlameDrewsCancer and @Drew auction campaigns stand out as particularly creative initiatives that infectiously spread positivity in the face of a widespread and formidable disease. Have you participated in the campaign thus far? Will you be following @DrewfromTV or @Livestrong as a result of the new auction “rules”?

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Posted 2 months ago

#LG is getting teens to think before they #text

 

With its “Give It A Ponder” campaign, the handset maker walks the line between lecture and laughs

 

One in five teenagers have received a naked picture in a cell phone message. That's one scary stat that LG marketing executive Ehtisham Rabbani uncovered while researching how teens use mobile technology.

Most interesting, though, is what Rabbani did with the information. Rather than ignore the trend – or engage in a lot of hand wringing about the problems with kids today – he set out to change it. To that end, he and his team built a unique yet risky marketing campaign about bad mobile manners like sending racy pics, bullying and spreading rumors. Called "Give It A Ponder," it embraces YouTube videos and Facebook networks to spread its message virally online, and tries to convince teens to think before they text.

The risk? Well, as any parent will tell you, teens don’t like being told what to do – so Rabbani and his team had to be sure and get the tone just right, or they’d end up alienating the very audience they are trying to influence.

“There was a certain amount of nervousness about having this conversation with teens and how well it would be received,” Rabbani says. “So we did a bunch of research.”

To figure out the right approach, LG set up a series of mini focus groups, interviewing young people in groups of three so they’d be more comfortable saying what they really thought. Fortunately, the teens really opened up.

Ehtisham Rabbani, vice president of marketing for LG Mobile Phones, set out to talk to teens about their behavior without sounding preachy.

“What we heard over and over again was, this is a message that teens are ready to talk about,” Rabbani says. “But it was important that whoever led that discussion didn’t talk down to them. And it had to be somewhat humorous, entertaining, and at the same time provide kids with a guiding principle.”

What they ended up with was an edgy video series starring James Lipton of Inside the Actors Studio. Though Lipton isn’t the obvious choice to reach a teen audience – he’s 83 – he has established his comedy chops in stints on Saturday Night Live and Late Night with Conan O’Brien. In LG’s “Give It A Ponder” videos, Lipton removes his beard and lends it to teens so they can stroke it as they think twice about sending risqué messages. There's nary a BlackBerry or an iPhone in sight – all of the teens in the commercials, of course, use LG phones.

The videos seem to be a hit so far. Since the campaign launched late last month, the Ponder Beard Facebook page has snagged more than 1,000 fans, and the YouTube videos have pulled in nearly half a million views. And that’s just the online audience – LG is also showing the ads on the Channel One network in high schools and in movie theaters before teen-centric movies like The Twilight Saga: New Moon.

The early success is a source of satisfaction for Rabbani, who has a personal connection to the campaign. At a recent family gathering, one of his teenage nephews left the room upset after receiving an intimidating message from an acquaintance – an example of mobile bullying, which LG’s survey found is even more common among teens than sending naked pics.

So Rabbani hopes LG’s message about mobile manners continues to catch on – and, he insists, not just because it’s good brand exposure for LG. “We have literally seen the traffic since the day we launched it go up 10x every single day,” he said earlier this month. “I’m hopeful that as the word gets out it will become a destination for kids to have a conversation.” It’s too soon to say whether LG can convince teens to change their mobile manners. But it's certainly built some nice buzz.

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Posted 2 months ago